SHIPPING & RETURN POLICY
Standard Shipping (6 – 9 business days) – FREE
USPS Priority Mail (5 – 7 business days) – $9.00
2-Business Day Shipping (4 business days including processing) – $16.00
NOTE: Transit time varies by region on standard, ground and USPS priority mail shipping methods
We know how important it is for your items to arrive when you expect them. Due to uncertain times, there may be a shipping delay with the shipping provider. If you have questions or concerns, please feel free to contact our Customer Service Department via email at contact@surfsyde.com
** Shipping to Alaska, Hawaii, Puerto Rico, Guam and the U.S. territories take approximately 8 – 14 business days.
** Only USPS Priority Mail shipping is available for Alaska, Hawaii, Puerto Rico, Guam, PO Boxes and APO/FPO addresses.
** Our online store only accepts US credit cards and valid US addresses.
** Unfortunately at this time we do not ship to Canada.
** Please allow up to 48 hours for your order to be processed.
** Orders placed on a weekend or holiday will start to be processed on the following business day.
Surfsyde Return Policy
Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
- The product is returned with the original packaging
- There are no visible signs of wear and tear; product must be unworn
- Return Authorization number (RMA#) is included on the box
Surfsyde will fully refund the cost of the products noted on your packing list returned within these guidelines. Please note your original shipping costs (if any) will not be refunded.
Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Surfsyde will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.
Exchanges
We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.
Wrong Size
If you have received the wrong size upon arrival please contact Customer Service via phone or email. However, if you feel you have received the wrong size please make sure to try on your Surfsyde to determine the sandal that you received does not truly fit. Please refer to our size chart for clarification.
Wrong style or color
If you have received the wrong style or color upon arrival please contact Customer Service via phone or email.
Damaged or Defective Product
If you have received damaged or defective products upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Surfsyde product.
Problems with product not purchased from https://surfsyde.com
We can only accept returns for purchases made through https://surfsyde.com. All other requests should be directed to the original place of purchase. Surfsyde items purchased outside the United States must be returned in the country where the original purchase took place.Still have questions?? Please e-mail Customer Service any time at contact@surfsyde.com please allow 24-48 business hours for respond)
SHIPPING & RETURN POLICY
Standard Shipping (6 – 9 business days) – FREE
USPS Priority Mail (5 – 7 business days) – $9.00
2-Business Day Shipping (4 business days including processing) – $16.00
NOTE: Transit time varies by region on standard, ground and USPS priority mail shipping methods
We know how important it is for your items to arrive when you expect them. Due to uncertain times, there may be a shipping delay with the shipping provider. If you have questions or concerns, please feel free to contact our Customer Service Department via email at contact@surfsyde.com
** Shipping to Alaska, Hawaii, Puerto Rico, Guam and the U.S. territories take approximately 8 – 14 business days.
** Only USPS Priority Mail shipping is available for Alaska, Hawaii, Puerto Rico, Guam, PO Boxes and APO/FPO addresses.
** Our online store only accepts US credit cards and valid US addresses.
** Unfortunately at this time we do not ship to Canada.
** Please allow up to 48 hours for your order to be processed.
** Orders placed on a weekend or holiday will start to be processed on the following business day.
Surfsyde Return Policy
Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
- The product is returned with the original packaging
- There are no visible signs of wear and tear; product must be unworn
- Return Authorization number (RMA#) is included on the box
Surfsyde will fully refund the cost of the products noted on your packing list returned within these guidelines. Please note your original shipping costs (if any) will not be refunded.
Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Surfsyde will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.
Exchanges
We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.
Wrong Size
If you have received the wrong size upon arrival please contact Customer Service via phone or email. However, if you feel you have received the wrong size please make sure to try on your Surfsyde to determine the sandal that you received does not truly fit. Please refer to our size chart for clarification.
Wrong style or color
If you have received the wrong style or color upon arrival please contact Customer Service via phone or email.
Damaged or Defective Product
If you have received damaged or defective products upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Surfsyde product.
Problems with product not purchased from https://surfsyde.com
We can only accept returns for purchases made through https://surfsyde.com. All other requests should be directed to the original place of purchase. Surfsyde items purchased outside the United States must be returned in the country where the original purchase took place.Still have questions?? Please e-mail Customer Service any time at contact@surfsyde.com please allow 24-48 business hours for respond)